How's our service?
We take great pride in our customer service and product quality. But don't just take our word for it. Have a look for yourself in thetubestore reviews and customer testimonials below.
Have you purchased with us before? Customer testimonials are very helpful in keeping our business thriving so that we can continue to provide service to more tube users like you. Share your customer experience by leaving a Tube Store review with Google.
In my experience, very rarely does a service or business live up to its hype. The Tube Store surpassed any expectations I had. These guys deliver. Nice website, easy to navigate with an extensive selection of tubes with thorough descriptions and comparisons. They even had some capacitors I wasn't able to find locally. The customer service and friendliness of the staff is top notch. I had changed an item between Shopping Cart and Checkout. The guys picked up on it and took the time to send an email asking if I had meant to make the change. These guys know their business and have an eye for detail. I had my order the very next day. The Tube Store will be my first stop for my next amp build. You guys rock! Dave, Montreal.
Time and time again the Tube Store provided quality tubes at fair prices with expeditious shipping.
Jon and his team have always been there for me, with very good quality (I have three tube testers) at very fair prices, with answers to any questions I've had and beyond that, searching for special, hard-to-find tubes. Just look at the website, how helpful it is with reviews & comparisons, suggestions for your equipment - with the exact complement required....and choices beyond that! They've been there for me....and I think they will "be there" for you too.
Through multiple purchases over the last three years from The Tube Store I must say that their customer service is second to none. It was a learning experience for me to grasp the subtle and not so subtle differences in vacuum tubes for my home amplifier. And it could have been a costly one if it weren't for the staff of thetubestore.com, who continually provided excellent advice and understanding. Music here has never sounded better.
After many transactions with The Tube Store I am still amazed at the exceptional service and delivery times I have received with every single inquiry and order placed! To that end, you will continue to be my only source for vacuum tubes. Good work ethic, very commendable.
Fantastic Website, and Customer Service!! Their suggestions for my Supersonic 22 have been spot on, removing the "Ice Pick" attack some Fenders have. Capacitor reviews were eye-opening as well, and very helpful. Thanks for my Continuing Education, folks, and keep up the Great work!
My amp came from the factory with an incorrect tube. Jon, noticed this when I ordered and recommended the correct tubes for my Fender Champion 600. I took his recommendation and all I can say is wow, the amp sings. Very fast shipping as well. Thanks for the expertise Jon and the tubestore. These guy are great! Will recommend to other tube amp guitar players.
My tubes are in hand. I don't think I've ever had such fast service. 4 days with international shipping is impressive.
I recently ordered a set of tubes for my amplifier from The Tube Store. In fact I've already ordered tube sets through The Tube Store on a few occasions and had very good results. Each time I received my tubes within a week or so. They were packaged very well and arrived safe and sound. I like how easy it is to get the set for your specific amp. My amp makers website has a link to The Tube Store along with an updated recommendation on which brand of tube works best with the amp. I always get a matched pair for my amp and I'm always thrilled by the tone I'm getting with these tubes. I highly recommend The Tube Store for purchasing tubes. Fast shipping, great selection, good prices.
Excellent product and a great warranty - tubes can be quirky beasts, a good replacement policy is always nice, and these guys have it. They also respond rapidly, and will replace with no hassle. Recommended!
David Michael Johnson
The service from The Tube Store has been second to none...The premium tubes I have ordered for my Fender, Orange and Blackstar amps have definitely met or exceeded my expectations. Their site descriptions for package upgrades are definitely as described. I want to make a special note in terms of The Tube Store's exceptional customer service... on one of my tube swaps (for my Blackstar) I got busy in my studio and didn't make the swap to the new tubes I received from them four months earlier. When changing out a 12BH7A tube, it was dead on arrival... I contacted The Tube Store via email and then went on their site and read they have a 3 month warranty... (I now had had my tubes for 4 months). Their 3 month warranty is very fair and reasonable and this was ENTIRELY my user error for not checking my new tubes sooner... so I just went ahead and ordered another tube. Within the hour I heard from Jon at thetubestore.com and he said that they would cover my mistake and send me a replacement tube under warranty. For me, that just says it all. They sell a great product and have service with integrity. This is an online retailer you want to bring your business to.
If I had a tube store this is what I would have. good full explanations of the different brands. You sold me a pair of killer 6bq5s. And all the chit -chat about a tube is right there online. A very trusted place.
This was probably the easiest shopping experience I've ever had buying tubes . Never again will I buy tubes elsewhere.
Great shop. Easy to deal with, and shipped quickly. Minus one star because they don't sell fuses as well. If they started doing that they'd be a 5/5.