(1) At thetubestore
Inc. (the “www.thetubestore.com”), your privacy is, very important to us. We
are dedicated to providing superior service while protecting your privacy.
Information” is defined in Canada’s Personal Information Protection and
Electronic Documents Act, S.C. 2000, c. 5 (“PIPEDA”), as information about
an identifiable individual, but does not include the name, title or business
address or telephone number of an employee of an organization.
2. Our Privacy Principles
www.thetubestore.com is committed to maintaining the accuracy, confidentiality
and security of your personal information. As part of this commitment,
thetubestore has adopted the following principles, based on the values set by
the Canadian Standards Association’s Model Code for the Protection of Personal
Information and Canada’s PIPEDA.
(a) Our privacy officer is responsible for our
compliance; which includes protecting all personal information held by our
organization or transferred to any third party for processing; the privacy
officer is also responsible for the development and implementation of personal
information policies and practices.
(b) Identifying Purposes: Unless the purpose is
self-evident due to the nature of the transaction in question, we will identify
the purposes for which personal information is collected at or before the time
the information is. Self-evident examples is information collected in order to
process payments or ensure proper delivery.
(c) Consent: We will collect, use or disclose
your personal information only with your knowledge and consent, except where
required or permitted by law. We will not make your consent a requirement to
purchase other than as required to be able to process and ship your order.
Consent can be express or, in some circumstances, implied, and given in
writing, by using or not using a check-off box, electronically, orally (in
person or by telephone), or by your conduct, such as use of a product or
(d) Limiting Collection: The personal information
we collect shall be limited only to that which is necessary for the purposes
(e) Limiting Use, Disclosure and Retention:
Personal information will only be used for the reason(s) given when collected,
and it will be retained for a reasonable time to satisfy the purpose.
(f) Accuracy: We shall keep personal information
as accurate, complete and up-to-date as possible and provide the ability to
update personal information.
(g) Safeguards: Protect personal information
against loss or theft; safeguard the information from unauthorized access,
disclosure, copying, use or modification; protect personal information
regardless of the format in which it is held.
(h) Openness: We will make our policies and
practices understandable and easily available
(i) Individual’s Access: Upon written request to
our Privacy Officer, we will confirm if we have collected any personal
information; explain how it is or has been used, and provide a list of any
organizations to which it has been disclosed; provide reasonable access to the
information; correct or amend any personal information; provide a copy of the
information requested, or reasons for not providing access.
(j) Handling Enquiries or Complaints: Any
questions or enquiries concerning compliance with our privacy policies and
procedures may be addressed to our Privacy Officer, as set out below.
3. Why We Collect and Use Personal
personal information enables us to provide or recommend products that best meet
your needs, or those of an authorized third party (like a payment processor).
(2) Personal information may be used:
(a) to determine eligibility for products and
(b) to process payments, ship orders, and provide
requested information, products or services;
(c) to understand and assess ongoing needs and
offer products and services to meet those needs;
(d) for billing and accounting services relating
to our products and services:
(e) for Client communication, service and
(f) for claims administration;
(g) for internal, external and regulatory audit
(h) to comply with legal and regulatory
(i) to share or exchange reports and information
with credit reporting agencies, credit bureaus, and any other person,
corporation, firm or enterprise to verify the accuracy of personal information.
information may also be used for other purposes with your consent.
4. Consent To Use Personal Information
(1) Consent may be
obtained in various ways. We may obtain your express consent or we may
determine that consent has been implied by the circumstances. Express consent
could be in writing (for example in a signed consent, e-mail or application
form), or verbally in person or over the telephone. When we receive personal
information from you that enables us to provide you with a requested product or
service, your consent to allow us to deal with that personal information in a
reasonable manner would be implied.
(2) Providing us with
your personal information is always your choice. When you request products,
services or information from us, we ask that you provide information that
enables us to respond to your request. In doing so, you consent to our
collection, use and disclosure to appropriate third parties of such personal
information for these purposes. You also authorize us to use and retain this
personal information for as long as it may be required for the purposes
described above. Your consent remains valid even after the termination of our
relationship with you, unless you provide us with written notice that such
consent is withdrawn. By withdrawing your consent, or not providing it in the
first place, you may limit or even prevent us from being able to provide you or
an authorized third party (such as an payment processor) with the products or
(3) There are also
legal exceptions where we will not need to obtain consent or explain the
purposes for the collection, use or disclosure of personal information. For
example, this exception would apply if there is an emergency that threatens the
life, health or security of an individual, or if we must comply with a court
5. Sharing Personal Information With Others
www.thetubestore.com continues to develop and grow, we may buy or sell parts of
a business. As our businesses consist primarily of client relationships,
information regarding the particular accounts or services being purchased or
sold could include personal information and be one of the transferred business
(2) In certain
circumstances, we may be required to provide personal information to third
parties for legal or regulatory purposes.
(3) We may also use
this personal information to assess your future needs and to offer the products
and services that may best meet those needs, from ourselves, our affiliates or
reputable organizations selected by us. If you do not wish to receive these
offers or such information, please contact our Privacy Officer as outlined
below in the contact information section.
will not otherwise use or disclose your personal information without your
court order or as requested by other government or law enforcement authority.
6. Keeping Information Accurate
(1) It is important
that your personal information is accurate and complete. Having accurate
information about you enables us to give you the best possible service. You
have the right to access, verify and amend the information we have about you. We
rely on you to keep us informed of any changes, such as a change of address,
telephone number or any other information. To do this, please contact our
(2) If you identify
any personal information that is out-of-date, incorrect or incomplete, let us
know and we will make the corrections promptly and use every reasonable effort
to communicate these changes to other parties who may have inadvertently
received incorrect or out-of-date personal information from us.
7. How We Safeguard Personal Information
(1) At thetubestore,
we employ physical, electronic and procedural safeguards to protect our systems
and all personal information under our control against unauthorized access and
use. All safety and security measures are appropriate to the sensitivity level
of the information collected.
(2) Our service
providers and agents are required to maintain Client confidentiality, and may
not use the information for any unauthorized purpose.
(3) Employees are
governed by strict standards and policies to ensure that personal information
is secure and treated with the utmost care and respect.
8. Privacy and the Internet
www.thetubestore.com may collect user information from its Web sites (for
example, via cookies which are alphanumeric identifiers transmitted from a Web
site to a visitor’s browser and IP address). This information is used solely
for enabling us to provide you with a customized online experience and to find
ways to improve our site. Although cookies are widely used, it may be possible
to disable cookies via your browser settings. However, in so doing, our website
may not function properly or optimally.
www.thetubestore.com Web sites may contain links to other third party sites
once you leave this Web site (www.thetubestore.com).
Update” at the top of this document.
10. Contact Information
contact our Privacy Officer to obtain further information about our policies
and procedures or if you have any unresolved enquiries or concerns. Our Privacy
Officer can be contacted as follows:
Inc, 8-120 Lancing Drive, Hamilton, ON L8W3A1 Canada
11. Traffic data
(1) Each time a
visitor comes to www.thetubestore.com website, our server – like most on the
Web – collects some basic technical information, including, for example, your
domain name (e.g., whether the user has logged on from aol.com or msn.com),
referral data (e.g., we record the address of the last URL a user visited prior
to clicking through to www.thetubestore.com) and browser and platform type.
(2) We also count, track and aggregate the
visitor’s activity into our analysis of general traffic flows at our site (e.g.,
tracking where traffic comes from, how traffic flows within the site, etc.). To
these ends, we may merge information about visitors and visits into group data;
but we will not disclose your identity or personally identifiable data without
your permission. When we do present aggregated information to outside
companies, no one will be able to identify you or contact you.
12. E-mail alert feature
After signing up to
receive an e-mail alert or newsletter, users will start receiving an e-mail
delivered on a regular basis as new issues of www.thetubestore.com are posted.
We only collect subscribers’ e-mail addresses in order to distribute those
newsletters and announcements and do not otherwise share them with any other
companies or partners.
will from time to time conduct voluntary surveys of visitors to the site to
obtain readers’ opinions. Such information may be compiled and shared in the
aggregate with the press and other third parties, but personally identifiable
information will not be shared.
14. Unsubscribe and data removal policies
If you would like to
unsubscribe from a www.thetubestore.com e-mail list, please follow the
instructions at the bottom of the e-mail itself. If you would like to remove
your name and e-mail address from our database, you can send an e-mail
requesting removal to firstname.lastname@example.org. If you have joined the www.thetubestore.com
membership program and want to remove your name and e-mail address from that
mailing list, you can send an e-mail requesting removal to email@example.com.